--- title: "How do I contact my Banks support for help?" canonical: "https://supportfrollo.refined.site/space/FB/3030614028/How%20do%20I%20contact%20my%20Banks%20support%20for%20help%3F" format: markdown --- Each Bank (Data Holder) journey commenced on varying schedules, as determined by the ACCC. We have listed the help center contact details and webpages for the top CDR Providers for your reference below. If your provider is not listed below you can search for their Open banking help pages online. **Non‑major banks will now be required to commence sharing of joint account data from 1 October 2022, please contact your bank directly if your joint account is not available to select.** > ℹ️ #### Review your financial institutions current available accounts and constraints for Open Banking Open Banking . ### Contact your bank: Data Sharing Arrangements using Open Banking are based on consumer consent with Accredited Data Recipients (Frollo). As a** Data Recipient** Frollo receives direct bank APIs for Products, Accounts, and Transactions, this means we are unable to provide access to accounts that your bank has not yet enabled for Open Banking. Please read your bank’s CDR Policy which will detail eligibility for data sharing for customers, accounts and the type of data shared. If you cannot resolve your issue from the documentation please contact your bank's support team for further advice. | | | | | --- | --- | --- | | **ANZ** | **ANZ App or Internet Banking help** can be found [here](https://www.anz.com.au/privacy/centre/open-banking-data-sharing/app-internet-banking-help/)
**Internet Banking for Business help** can be found [here](https://www.anz.com.au/privacy/centre/open-banking-data-sharing/internet-banking-for-business-help/)
Contact ANZ on 13 13 14 | [ANZ CDR Policy](https://www.anz.com.au/privacy/centre/open-banking-data-sharing/) | | **Bankwest** | Feedback or complaints [form](http://www.bankwest.com.au/help/registering-complaints)
Customer Help Centre 13 17 19 | [Bankwest CDR Policy](https://www.bankwest.com.au/content/dam/bankwest/documents/legal-library/PDS_20210503-125503.pdf) | | **Bank of Melbourne** | **Intenet Banking help** can be found [here](https://www.bankofmelbourne.com.au/online-services/open-banking#:~:text=Open%20Banking%20means%20that%20you,safe%20including%20via%20Open%20Banking.)
Contact BOM Support on 13 22 66
Feedback or complaints [eforms.bom](https://eforms.bankofmelbourne.com.au/olfmu/eforms/ConsumerFeedback/#/welcome) | [Bank of Melbourne CDR Poilcy](https://www.bankofmelbourne.com.au/content/dam/bom/downloads/bom_cdr.pdf) | | **Bank of Queensland ** | Make a compliant [here](https://onlineapplications.boq.com.au/#/form/6139a09910f87b0f302f0eef/app/63fffc2777b344163c209101)
Contact BOQ Support on 1300 55 72 72 | [BOQ CDR Policy](https://www.boq.com.au/personal/banking/openbanking) | | **Bank SA** | Feedback or complaints [eforms.banksa](https://eforms.banksa.com.au/olfmu/eforms/ConsumerFeedback/#/welcome)
Contact Bank SA Support on 13 13 76 | [Bank SA CDR Policy](https://www.banksa.com.au/content/dam/bsa/downloads/bsa_cdr_policy.pdf) | | **Beyond Bank ** | Telephone: 13 25 85
Online: [https://www.beyondbank.com.au/contact-us/online-enquiry.html](https://www.beyondbank.com.au/contact-us/online-enquiry.html)
Email: [contactus@beyondbank.com.au](mailto:contactus@beyondbank.com.au) | [Beyond Bank CDR ](https://www.beyondbank.com.au/open-banking.html) | | **Commbank ** | Make a complaint [here](https://www.commbank.com.au/retail/complaints-compliments-form?ei=CTA-MakeComplaint) or call 1800 805 605
Contact Commbank support on 13 2221
Contact Commbiz support on 13 2339 | [Commbank CDR Policy](https://www.commbank.com.au/banking/open-banking.html) | | **HSBC ** | **App or Internet Banking help **can be found [here](https://www.hsbc.com.au/help/contact/)
Contact HSBC Support on [1300 308 188](#)
Open Banking [help](https://www.hsbc.com.au/help/open-banking/) | [HSBC CDR Policy](https://www.hsbc.com.au/legal/consumer-data-right-policy/) | | **ING** | Contact ING Support [cdrenquiry@ing.com.au](mailto:cdrenquiry@ing.com.au)
ING customer care: Phone: 133 464
Email: [Customer.service@ing.com.au](mailto:Customer.service@ing.com.au) | [ING CDR Policy](https://www.ing.com.au/pdf/CDR-policy.pdf) | | **NAB** | **App or Internet Banking help **can be found [here](https://www.nab.com.au/personal/customer-support/open-banking)
NAB Contact centre on [13 22 65](#) | [NAB CDR Policy](https://www.nab.com.au/personal/customer-support/open-banking) | | **P&N Bank ** | **App or Internet Banking help **can be found [here](https://www.pnbank.com.au/help-support/open-banking/)
For bcu customers, by calling us on 1300 228 228 or emailing us at any time at [mail@bcu.com.au](mailto:mail@bcu.com.au).
For P&N Bank customers by calling us on 13 25 77 or emailing us at any time at [info@pnbank.com.au](mailto:info@pnbank.com.au). | [P&N Bank CDR Policy](https://www.pnbank.com.au/help-support/open-banking/) | | **Macquarie Bank ** | Contact on [1800 806 310](#)
Email: [transact@macquarie.com](mailto:transact@macquarie.com). | [Macquarie Bank CDR Policy](https://www.macquarie.com.au/help/personal/digital-banking/consumer-data-right.html) | | **St. George ** | **Internet Banking help **can be found [here](https://www.stgeorge.com.au/online-services/open-banking)
Contact St. George Support on 13 33 30
Feedback or complaints [eforms.stgeorge](https://eforms.stgeorge.com.au/olfmu/eforms/ConsumerFeedback/#/welcome) | [St. George CDR Policy](https://www.stgeorge.com.au/content/dam/stg/downloads/stg_cdr_policy.pdf) | | **Suncorp ** | **Internet Banking help **can be found [here](https://www.suncorp.com.au/banking/help-support/open-banking.html)
Online enquiry [here](https://www.suncorp.com.au/banking/help-support/contact-us.html)
Contact Suncorp Support on 13 11 55 | [Suncorp CDR Policy](https://www.suncorp.com.au/content/dam/suncorp/bank/documents/personal/help-and-support/open-banking-policy.pdf) | | **Virgin Money ** | **Internet Banking help **can be found [here](https://virginmoney.com.au/help/online-security/open-banking)
Phone: our Customer Care Team on [13 81 51](#)
Email: [ask@virginmoney.com.au](mailto:ask@virginmoney.com.au) | [Virgin Money CDR Policy](https://virginmoney.com.au/content/dam/virginmoney/vma-downloads/open-banking/Virgin-Money-Australia_CDR-Policy.pdf) | | **Westpac** | Contact Westpac on 132 032
Email: westpaccustomersolutions@westpac.com.au | [Westpac CDR Policy](https://www.westpac.com.au/about-westpac/innovation/open-banking/) | ### **CDR Complaints Process** If you think a Data Holder (Bank) has mishandled your Consumer Data Right (CDR) data, breached your privacy, or has prevented you from sharing your data with an Accredited Data Recipient (Frollo) you should complain to them first, before you lodge your complaint with the OAIC or a recognised external dispute resolution scheme. Check the business’ CDR policy, and links above for popular providers, or search your provider's website, which must explain how a consumer can make a complaint. [ACCC Guidelines for how to make a complaint](https://www.oaic.gov.au/consumer-data-right/cdr-complaints/how-to-make-a-cdr-complaint#:~:text=days%20to%20respond-,Complain%20to%20the%20business%20first,recognised%20external%20dispute%20resolution%20scheme.) You can **lodge a dispute with the Australian Financial Complaints Authority (AFCA)**. They provide a fair and independent, free complaint resolution service: Website: [http://www.afca.org.au](http://www.afca.org.au) Email: [info@afca.org.au](mailto:info@afca.org.au) Phone: 1800 931 678 (free call) Address: GPO Box 3, Melbourne, VIC, 3001 If your** complaint is about your privacy** or how we handle your CDR data, you can also contact the **Office of the Australian Information Commissioner: ** Website: [http://www.oaic.gov.au](http://www.oaic.gov.au) Phone: 1300 363 992 Address: GPO Box 5218, Sydney NSW 2001